A practical review of the D&B Rewards program — how the three-tier chip-based system works, what you actually earn through food and gameplay, and whether it delivers real value.
A practical review of the D&B Rewards program — how the three-tier chip-based system works, what you actually earn through food and gameplay, and whether it delivers real value.
An original analysis comparing Chipotle Rewards on Repeat, Panera MyPanera, Chick-fil-A One, Sweetgreen SG Rewards, and Shake Shack Challenges — earn rates, redemption value, and who wins.
The trends shaping loyalty in 2026 — AI-native programs, paid-tier expansion, B2B loyalty, experiential rewards, sustainability, and platform consolidation.
A framework for auditing an existing loyalty program — the warning signs, the audit process, the redesign-vs-refresh decision, and the communication strategy.
From paper punch cards to AI-personalized offers — how the shift to mobile apps changed restaurant loyalty forever, and what comes next for operators and consumers.
A comprehensive framework for designing a retail loyalty program in 2025 — earn structure, reward portfolio, tier architecture, engagement, and technology stack.
A framework for auditing an existing loyalty program — the warning signs, the audit process, the redesign-vs-refresh decision, and the communication strategy.
A practical guide to using AI in loyalty programs in 2025 — the use cases with real ROI, the prerequisites, the build-vs-buy framework, and the maturity model.
What restaurant operators and CFOs need to know about loyalty program costs — platform fees, liability accounting, breakage math, and a unit economics model for mid-size chains.