Recent travel-loyalty surveys show consumers increasingly rating credit-card rewards above airline and hotel loyalty programs. What's driving the shift toward transferable currencies, and how to decide which one actually serves your travel pattern.
Recent travel-loyalty surveys show consumers increasingly rating credit-card rewards above airline and hotel loyalty programs. What's driving the shift toward transferable currencies, and how to decide which one actually serves your travel pattern.
Summer 2026 demand is at record highs and award availability is tightening. Here is how travelers can still pull strong value from hotel and airline points this season.
A practical review of the D&B Rewards program — how the three-tier chip-based system works, what you actually earn through food and gameplay, and whether it delivers real value.
An original analysis comparing Chipotle Rewards on Repeat, Panera MyPanera, Chick-fil-A One, Sweetgreen SG Rewards, and Shake Shack Challenges — earn rates, redemption value, and who wins.
The trends shaping loyalty in 2026 — AI-native programs, paid-tier expansion, B2B loyalty, experiential rewards, sustainability, and platform consolidation.
A framework for auditing an existing loyalty program — the warning signs, the audit process, the redesign-vs-refresh decision, and the communication strategy.
A framework for auditing an existing loyalty program — the warning signs, the audit process, the redesign-vs-refresh decision, and the communication strategy.
A practical guide to using AI in loyalty programs in 2025 — the use cases with real ROI, the prerequisites, the build-vs-buy framework, and the maturity model.
What restaurant operators and CFOs need to know about loyalty program costs — platform fees, liability accounting, breakage math, and a unit economics model for mid-size chains.
Platform reviews, strategy guides, and industry research — for operators and loyalty professionals.