LOYALTY PROGRAM ONLINE ANALYTIC DASHBOARD
At Loyalogy we specialize in loyalty program management with an emphasis on intelligent data analysis to help companies find useful and actionable insights from the tons of data that loyalty programs yield. Over the years we’ve found that many companies have sparse loyalty program metrics they monitor consistently over time. Others produce a variety of spreadsheet reports with loyalty metrics that are e-mailed around their company on a weekly or monthly basis but have no consistent or effective tool for looking at trends over time. To fill this gap we’ve just released the first version of the Loyalty Program Dashboard for Loyalty Rewards Programs.
Our Dashboard tool was developed specifically with location-based loyalty programs in mind. Since we’re heavily focused on the restaurant industry, we were focused on the needs of restaurant loyalty program operators in the development phase. However, this tool is also quite relevant to other location-based business categories that operate customer loyalty programs such as retailers and hotel chains.
The Dashboard consists of four interactive components to help monitor what’s going on with a loyalty program. Two are location based modules that look at location metrics for a specific week or to drill down and review the trend at a specific location over a range of weeks. The other two modules are segmentation based and look at active members for a specific month or a range of months and group those members into a visit-based segmentation.
The metrics available from the Dashboard include:
- New members per location.
- Registrations per location.
- Registration rate by location.
- Spend per visit.
- Visits per member.
- Segmentation percentages – percent of total members and percent of total spending.
The Dashboard tool is accessible online and companies who use the tool may have as many registered users as they need. Instead of searching around for spreadsheets, marketers and managers have one place to go to find all of the historical data in an interactive format. Data is presented in tabular and graphic form with options for “on the fly” interactive sorting and downloading data in CSV format for offline analysis and reporting. We make it easy for marketers to use the tool by handling all of the data imports (we get the data from their loyalty platform/system using credentials provided by the client) and updating the Dashboard on a periodic basis (we have weekly and monthly options).
LOYALTY PROGRAM DEVELOPMENT PROCESS
Our methodical development process begins with customer research and helps to define the program that may be right for your brand. Then we perform in-depth financial analysis using our proprietary models to provide you with enough information to make an informed “go/no-go” decision. If you decide to proceed, we work with you to launch a pilot and we’re there for you on an ongoing basis if you need us. READ MORE »
LOYALTY PROGRAM ANALYTICS
We take detailed, member-level and transaction level (and check detail if it is available) data exports from your loyalty program and import it into our analytic software. We perform a variety of analytic processes to define customer segments, assess customer performance and identify revenue-generating opportunities. READ MORE »
LOYALTY PROGRAM DASHBOARDS
A program dashboard provide a ‘quick read’ of certain key metrics (sometimes referred to as key performance indicators) regarding how well your loyalty program is performing. A recurring dashboard allows you to detect changes before it’s too late. READ MORE »
IN-DEPTH, QUANTITATIVE CUSTOMER RESEARCH
We conduct in-depth quantitative customer surveys, deployed via e-mail, to help you understand customer attitudes & perceptions, satisfaction and competitive usage in the category. These surveys are used in the program development process and as a component of ongoing program analysis. We use state of the art technology to deploy and analyze our surveys and deliver results and recommendations in just a few weeks.
PROGRAM MANAGEMENT SUPPORT
Our mantra is – ‘whatever can happen, will happen’. We’re strategic in our processes but we’ve lived in the weeds with the details of loyalty program tactics too. We’ve played ongoing roles with clients for years as an extension of their teams. The services we provide in this category are tailored to each client’s needs based upon their program and their internal resources.