Join the Ranks of the Khan’s Rewards












By using your Khan’s Rewards card you will never leave empty handed.  You’ll receive 5 points for every $1 you spend.  At 350 points you can redeem a free dessert. At 750 points, you will receive a $10 reward. When you sign up you will receive a Free Shareable or Dessert special offer. Khan’s also offers birthday rewards, the more you visit Genghis the bigger the birthday surprise.

SOME BACKGROUND INFORMATION ON GENGHIS GRILL

Legend has it that during their conquests, Genghis Khan and his men grilled food on their shields over an open flame. In much the same way, our Grill Masters grill your combination of fresh ingredients and stir fry them to perfection on our sizzling hot grill. It’s a centuries-old tradition you can enjoy only at Genghis Grill – the Build Your Own Stir Fry.

Genghis Grill, the largest build your own stir-fry chain in the United States, is well known for its fresh, hot and healthy food, and for its style of fun service. Fans head over to the Fresh Market Bar where they are greeted with an array of more than 80 delicious, fresh ingredients from which they can build their own bowl. They then hand their bowl to our grill masters who cook their creation to perfection on a large, sizzling, circular grill.

The first Genghis Grill opened in 1998 in Dallas, TX. As of March 2014, there are 105 locations in 23 states nationwide.

For more information visit the Khan’s Rewards page on the Genghis Grill website.

Raising Cane’s – Caniac Club

Raisin Cane's




Did you know there is a club just for Caniacs? By joining the Raising Cane’s Caniac Club you’ll get free food, exclusive invites and gear – plus chances to win free tickets to local concerts and sporting events.  When you register your card online you will get a free box combo meal (no purchase required), and free food on your birthday.  Every time you make a purchase and swipe your card you are instantly entered to win big prizes.

ABOUT RAISING CANE’S RESTAURANTS

Raising Cane’s is a restaurant company that has ONE LOVE- quality chicken finger meals. Cane’s is known for its great crew, cool culture, and active community involvement.

Raising Cane’s was founded by Todd Graves in 1996 in Baton Rouge, LA.

Raising Cane’s vision is to grow restaurants all over the world and be the brand for quality chicken finger meals, a great crew, cool culture, and active community involvement.

CANIAC CLUB PROGRAM DESCRIPTION

The Caniac Club is a customer appreciation program that has been developed to provide our customers with special THANK YOU offers for being a member.  Throughout the year you will receive free food, fun news and more, just  for being a member.

4 Simple ways to become a Caniac Club member:

1. Simply visit our participating Raising Cane’s locations and ask a crew member for a Caniac Club Card.

2. Go to RaisingCanes.com on the web and click on the CANIAC CLUB page. You’re already SO close!

3. In the REGISTER YOUR NEW CARD area enter the card number located on the back of the card provided.

4. Follow the rest of the instructions and enjoy your Caniac Club privileges.

For more information please visit the Caniac Club page on the Raising Cane’s website.

Kneaders Bakery & Café Frequent Buyer Card












Kneaders values their customers above everything else!  That’s why they’re giving you 5% back on every dollar you spend when you use your loyalty card.  Loaf of bread?  5% back. Turkey Bacon Avocado sandwich? 5% back. Use your balance to buy more loaves of bread and more sandwiches. It’s the ideal system.

PROGRAM DESCRIPTION FROM KNEADERS WEBSITE

Without our loyal customers we wouldn’t have anyone to cook for! In addition to making the tastiest food imaginable we also offer you, our loyal customers, 5% back on every dollar you spend with us.

Next time you’re in Kneaders pick up your own loyalty card. Register it online.  This is an important step. Until you register your card you can accrue points but you can’t redeem them so be sure to register it right away. It’s very easy so be sure to do it!  Swipe it whenever you buy something from Kneaders and start earning your 5%. It’s as easy as that.

Rules for this program can change without notice.

Loyalty Card Balance expire after one year of Complete Inactivity i.e. no points accrual or expenditure.

For more details visit the Frequent Buyer page on the Kneaders Bakery website.

 

Jamba Insider Rewards Program












Calling all Jamba Juice fans! By joining the Jamba Insider Rewards program you’ll earn points for every dollar you spend ($1 spent = 1 point) and can redeem your points for discounts off your purchase (get $3 off your purchase with every 35 points). You’ll also receive personalized offers and a FREE juice or smoothie for your Birthday.

PROGRAM DESCRIPTION FROM JAMBA JUICE

Jamba Juice, a leading healthy, active lifestyle brand, unveiled its new Jamba Insider Rewards customer loyalty program in stores nationwide February 2014.  Now, typing a simple phone number entry on an easy-to-use touchscreen allows Jamba Juice guests to conveniently earn rewards, personalized offers, and free products without the need to carry a rewards card at every point of sale.

“Using the latest in innovative web, mobile, and touchscreen technology, Jamba Juice is endlessly committed to amplifying the consumer store experience,” said Julie S. Washington, senior vice president and chief brand officer, Jamba Juice Company. “Here at Jamba Juice, we’re both delighted and proud to launch Jamba Insider Rewards, a program that goes beyond most current corporate loyalty offerings today by providing consumers an open, cloud-powered rewards approach in a way that is modern, intuitive, personalized and void of your typical plastic card hassles at checkout.”

Once registered, Jamba Juice lovers will immediately begin to blend in gratifying rewards with their already planned food and beverage purchases, including, but not limited to:

  • $3 Off next purchase with online Jamba Insider Rewards™ account activation
  • $3 Off for every 35 points earned (1 point earned for every $1 spent)
  • Free birthday smoothie or juice
  • Personalized offers via email or text such as percentage off coupons, free food item with a smoothie or juice purchase, and $2 off freshly squeezed juices coupons

For more information visit the Jamba Insider Rewards page on the Jamba Juice website.

Levy Restaurants Loyalty Program

Levy Restaurants




Levy Restaurants, a Chicago based restaurant group, has put a unique spin on their loyalty program. The program not only rewards guest points for dining with them, but also puts them in-the-know with recipes, tips and trends straight from their award-winning Chefs!

PROGRAM DESCRIPTION FROM LEVY RESTAURANTS WEBSITE

For every dollar you spend, you receive 1 point. Accumulate points to earn all types of rewards like reward dollars for future dining, cooking classes, travel rewards and more. Redeem your points at your convenience by logging in to your personal account and navigating to the redemption page. As a valued member, you’ll also receive monthly communication containing exclusive invitations to special events such as wine dinners, seasonal food celebrations, cooking classes and more from your favorite Levy restaurant, so be sure to register your card and provide your email address to take advantage of these offers.

For more information visit the Levy Restaurants Loyalty Card page on their website.

Webinar: Insider’s Guide to Loyalty, presented by Dennis Duffy, Loyalogy – October 14, 2014 – Hosted by Paytronix

Restaurant Loyalty Webinar October 14, 2014
Restaurant Loyalty Webinar October 14, 2014

On Tuesday, October 14, 2014 I will be presenting a free webinar: An Insider’s Guide to Loyalty, hosted by Paytronix. The webinar focuses on many of the things that restaurant chains need to know when considering a potential customer loyalty program. It’s based on my experiences helping restaurant companies evaluate the potential of a loyalty program and launch and manage loyalty programs. If you’re involved in any capacity with restaurant marketing you won’t want to miss this. Things that I cover in this webinar include:

  • The most common dilemma facing restaurant companies as they consider a loyalty program.  If your company has experienced what I describe as the “circular conversation” about loyalty, you’ll find this helpful.  I’ll show you how to help guide your company on the right track and get off the treadmill by making a decision – one way or the other.
  • How to determine if a loyalty program is appropriate for your company.
  • What a well-designed and well-managed loyalty program might do for your business.
  • A proven, step-by-step approach to evaluating the financial impact of a loyalty program on your business.
  • Critical success factors in loyalty marketing.

It’s Tuesday, October 14, 2014 at 1:00 PM eastern time. Space is limited. Click here to register.

Millennials Restaurant Usage and Restaurant Rewards Program Usage

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Last month we released our 2014 consumer study on attitudes and behavior regarding restaurant rewards programs. The study yielded great insights especially with respect to certain consumer segments we explored in the analysis of the results. The Millennials sub-segment is one of great interest to restaurant operators because those among the Millennials group with household incomes of $75,000 per year or more are much more engaged with restaurants and with restaurant rewards programs.

This group visits restaurants more and is more likely to visit restaurants for both business and pleasure. They participate in far more restaurant rewards programs and they are more motivated by restaurant rewards programs. It’s not surprising that they’re more heavily engaged in technology than the older segments of the population. They’re the group that is much more interested in using a mobile app to manage their interaction with rewards programs. They’re also much more likely to use online ordering (through a website and a mobile app) and use services such as Open Table, Yelp, Urban Spoon and Trip Advisor.

Click here to get a free PDF of the Millennials report and click here to access free detailed datasets at the Loyalogy website for Millennials and other segments.

Chart House Rewards

chart_house_logo




Having lived most of my life far away from the ocean, there are few things I enjoy more than fresh, skillfully prepared seafood. When paired with a savory steak or ribs, the combination is nothing short of divine. With this in mind, I am delighted to see that the Chart House is offering customers its own loyalty program to compliment their famous seafood and steaks.

The Chart House is a member of the Landry’s Select Club, which offers a multi-brand loyalty program integrating dining, hospitality, and entertainment at dozens of locations across the country. When customers sign up for the Landry’s Select Club, they can expect the following perks and rewards:

  • Earn Points – 1 point for every dollar spent at participating Landry’s locations.

  • Welcome Reward – $25 Reward automatically added to your account upon registration.*

  • Birthday Reward – $25 Reward which can be redeemed during your birthday month.

  • Priority Seating – Receive seating privileges, seven days a week.

  • Retail Benefits – Receive a 10% discount or earn points on your purchases (benefit based on retail location)

  • Gift Cards – Earn points when you purchase gift cards.

  • Online Access – 24-hour access to your account to review transactions, point balances and rewards.

  • Email Notifications – You will receive information about rewards and other important club news.

  • Faster Delivery of Rewards – Rewards are automatically added to your account, so no more paper gift certificates!

  • Member-only access to special offers and promotions, including our entertainment and hospitality venues.

When customers sign up for the Landry’s Select Club at Chart House, they will have access to an array of restaurants and venues, as well as the opportunity to earn multiple rewards and perks. For more information, visit the Chart House website.

 

Copeland’s Lagniappe Club Rewards












Few cities in the United States have a culinary tradition as strong as New Orleans. The unique blend of French and African heritage mixed with the signature Cajun flash has produced something of a national treasure. Copeland’s of New Orleans has continued this proud tradition for the past 30 years, and they have recently rolled out the Lagniappe Club to give diners something else to rave about.

The word lagniappe loosely translates to “a little something extra,” which is an understatement for Copeland’s loyalty program. The Copeland’s website details the basics of the program:

  • Earn points every time you dine or have drinks at a participating restaurant. Points may be redeemed for food and drinks as well as exclusive rewards such as a New Orleans getaway weekend.

  • A free steak or equivalent on your birthday.

  • A free bottle of wine or equivalent on your membership anniversary.

  • Exclusive member’s only offers and promotions.

As customers earn points at Copeland’s, they can redeem these points for Copeland’s dining rewards. Customers will receive a $25 reward for earning 300 points, a $50 reward for earning 500 points, and a whopping $100 reward for earning 800 points. For more information about perks and participating locations, visit the Copeland’s website.

 

Loyalogy Consumer Study – Restaurant Rewards Programs Boost Visits 35%

Consumers Dining in Restaurant

Loyalogy, leading provider of loyalty program analysis, data mining, reporting and consulting services to the restaurant industry, announced the results of its latesy U.S. study tracking consumer attitudes and behavior regarding restaurant rewards programs.

“Our latest study provides consistently clear evidence directly from consumers regarding the effectiveness of restaurant rewards programs and the importance of such programs to restaurant guests,” said Dennis Duffy, President of Loyalogy.

The study, based on detailed survey responses to 55 questions among 1,100 consumers from across the U.S., found that:

  • Consumers estimate an appealing restaurant rewards programs would increase their visit rate to a particular restaurant by an average of 35%.
  • Nearly three-fourths of consumers (73%) report they would recommend a restaurant more to others if that restaurant offered an appealing rewards program.
  • 86% of consumers prefer a rewards program with a clearly-defined proposition in which they earn rewards based on spending or visits rather than a program built solely on periodic, surprise free items.
    • 43% prefer a program that offers points which convert to rewards which may be spent like cash at the restaurant.
    • 43% prefer a program that is based upon visits, such as 8 visits spending a minimum amount each visit would generate a free meal.
    • 14% prefer a program that offers surprise free menu items that may be used for a certain period of time with no pre-defined criteria for receiving that free item.
    • Consumers desire a simple reward program enrollment process in the restaurant and would prefer to supply additional information online after they have left the restaurant.
    • Although consumer wallets are bulging with plastic cards, 60% of respondents stated that they don’t mind carrying a membership card for a rewards program if it’s necessary.
    • A single rewards program membership covering multiple restaurant brands has significant appeal to consumers.  75% of respondents agreed they would like to have one rewards program membership that was honored at multiple restaurant chains.
    • Consumers participate in an average of 3 restaurant rewards programs.
    • Consumers are visiting restaurants an average of 13 times per month.
    • The 25 to 34 year-old age segment, which includes the oldest members of the Millennial Generation, demonstrates a more intense use of restaurants and rewards programs.  In our study we refer to this group as Millennials with Means because they fall into the Millennial age range and have a household income of $75,000 or more.
      • Millennials with Means visit restaurants 40% more (18.5 visits per month versus 13 visits per month for the overall population).
      • Millennials with Means participate in more than twice as many restaurant rewards programs (6.5 restaurant rewards programs versus 3 restaurant rewards programs for the overall population).
      • Millennials with Means are more responsive to rewards programs.  They estimate that an appealing restaurant rewards program will yield a visit increase of 43% versus 35% for the overall population.
      • Millennials with Means are much more interested in managing all aspects of their rewards program participation with a smart phone app.  A total of 57% of this group expressed a desire to do everything using a smart phone app versus 35% for the overall population.

ABOUT THE LOYALOGY CONSUMER RESEARCH STUDY

The Loyalogy consumer research study was conducted through an online survey of U.S. consumers between the ages of 25 and 65 with household incomes of $75,000 or more.  The respondents were selected from an online research panel provided by The Sample Network.  The survey consisted of 55 questions in categories that include:

  • Restaurant visit rate and spending, including breakdown of those who visit restaurants just for pleasure or both pleasure and business.
    • QSR.
    • Fast Casual.
    • Full-Service Casual.
    • Full-Service Fine Dining.
    • Visit rates in certain categories such as:
      • Coffee shops.
      • Traditional delivery/carry out pizza restaurants.
      • Gourmet pizza restaurants.
      • Take and bake pizza usage from specialty brands and gourmet grocers.
      • Gourmet burgers – also referred to as ‘better burgers.’
      • Bar and grill.
    • Participation rate in restaurant rewards programs.
    • Usage of online services (website or mobile app) such as Open Table, Yelp, Urban Spoon and Trip Advisor.
    • Usage of online ordering (website or mobile app).
    • Relative appeal of 14 different reward program benefits.
    • Attitudes about 9 different statements regarding carrying membership cards, using a phone number as identifier and receiving promotional e-mail messages from rewards programs.
    • Attitudinal statements regarding the impact of rewards programs on behavior.
    • Demographic characteristics.

ABOUT LOYALOGY

Loyalogy was founded by Dennis Duffy who has more than twenty years of experience developing, managing and analyzing customer loyalty programs. Loyalogy provides loyalty program data analysis and data mining services, online dashboard and reporting tools, loyalty program development and consulting services and workshops for companies contemplating a customer loyalty program.  For more information, visit www.loyalogy.com.