Eleanor Voss is Senior Editor at Loyalogy, where she leads coverage of hotel loyalty programs and co-branded credit card rewards. She has spent more than a decade writing about travel rewards, points optimization, and the business mechanics of loyalty program design.
Eleanor came to editorial work after several years analyzing customer retention data at a travel industry consultancy, where she developed a rigorous approach to evaluating loyalty program value that she brings to every review. She is particularly focused on how programs treat members who fall below elite status thresholds — a segment she argues is consistently underserved by most coverage in the space.
Her work at Loyalogy includes in-depth reviews of major hotel chain programs, comparative analysis of co-branded credit card ecosystems, and long-form pieces on how program devaluations affect member behavior over time. She is especially interested in the gap between what programs advertise and what average members actually earn and redeem.
Eleanor holds a degree in economics and writes with a persistent focus on math over marketing language. When a program claims exceptional value, she calculates what that value actually looks like in a realistic earn-and-redeem scenario before putting it in print.
She reviews all hotel and credit card program articles before publication and is responsible for the scoring methodology applied to those categories. Corrections and questions about hotel or credit card coverage can be submitted through our contact form.