There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,100 hotels and approximately 708,500 rooms in 78 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business.
Our brands include: Super 8®, Days Inn®, Howard Johnson®, TRYP by Wyndham®, Ramada Worldwide®, Ramada Encore, Microtel Inn & Suites by Wyndham®, Hawthorn Suites by Wyndham®, Wingate by Wyndham®, Travelodge®, Knights Inn®, Baymont Inn & Suites®, Wyndham Garden®, Wyndham Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, The Trademark Hotel Collection®, AmericInn® and Dolce Hotels and Resorts®.
The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.
Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.
The Manager/Senior Manager, Loyalty Program Integration Responsibilities include:
Lead cross-functional team projects across a broad set of stakeholders, clearly aligning on business and data needs, managing to aggressive timelines, and delivering results to deliver on program integration
Map out and manage complex and dynamic project plans to support the full integration of the loyalty programs, including the migration of member databases, enhancements to program value proposition and elite benefits, B2B and B2C communications strategy, operational SOPs and processes, technology platform migration, and more
Conduct internal and external analysis to build a fact base, assess loyalty program synergies and trends, identify innovative opportunities, and present insights with customer-centric recommendations to leadership
Collaborate with research and analytics teams to identify reporting requirements to monitor and measure the effectiveness of programs and campaigns with the goal of leveraging data-informed insights to build strategic recommendations
Develop and foster strong relationships with internal and external stakeholders, including managing requests and supporting quarterly business reviews for both managed and franchised hotel owners
Bring creative energy, challenge established thinking, and discover new and innovative ways to solve customer problems while enhancing the customer experience throughout all stages of the lifecycle
Facilitate weekly project status meetings, providing key updates to senior leadership
Minimum of 3 years loyalty membership program or CRM strategy experience, preferably within the hospitality industry
Project management and/or consulting experience a plus
Excellent project management skills and ability to manage several diverse and complex projects simultaneously while remaining calm under pressure
Demonstrated success in motivating and driving results within a cross-functional environment
Skilled in developing and managing successful internal and external relationships
Excellent organizational skills and flawless attention to detail
Comfort with the dynamic nature of new program/product development
Understanding of CRM technology platforms and dependencies
Team player with a positive attitude and the ability to motivate others
Strong orientation to analytical rigor and problem solving
Expert communication skills, including the ability to create/tailor presentations to different audiences; ability to easily communicate across all levels (executives, employees across multiple disciplines)
Right/left brain balance – knack for innovation and creativity paired with strong attention to detail
Solid financial acumen, budget management skills, and ability to drive financial metrics
Customer-obsessed with a passion for innovation, personalization, and customer experienceLEARN MORE/APPLY