Tag Archives: LoyaltyPulse

List of Restaurant Loyalty Programs – March 13, 2016

LoyaltyPulse Research Finds an Effective Restaurant Loyalty Rewards Program may increase Guest Visits by 35%

LoyaltyPulse Research Finds an Effective Restaurant Loyalty Rewards Program may increase Guest Visits by 35%

LIST OF RESTAURANT LOYALTY REWARDS PROGRAMS AS OF MARCH 13, 2016

Have we missed one? Let us know.

BJs Brewhouse Premier Rewards

Brenner’s Steakhouse Rewards

Bubba Gump Shrimp Co. Rewards

Cadillac Bar Rewards

California Tortilla Burrito Elito

Carmelo’s Rewards

Champps Americana MVP League

Charlie Brown’s Steakhouse Handshake Club

Chart House Rewards

Cheese Burger in Paradise Board Club

Copeland’s of New Orleans Lagniappe Club

Churchill’s Pub

Cosi CosiCard

Crave Loyalty

Dave and Busters Rewards

Davinci Group Frequent Diner Club

Dunkin’ Donuts

Del Frisco’s Steak House Rewards

Don Pablos Habeneros Club

Duffy’s Sports Grill MVP

El Pollo Loco My Loco Rewards

Erbert and Gerbert’s Sandwich Society

Farrelli’s Pizza Fire Club

Freebirds Fanatic Rewards

Gastronomy Frequent Diner

Genghis Grill Khan’s Reward Kard

Gordon Biersch Passport Rewards

Grotto Pizza Swirl Rewards

Hard Rock Rewards

HWY 55 Burgers

J.P. Licks Cow Card

Kabuki Japanese Restaurant Red Mask Club

Kings Family Restaurants Royal Rewards

Kobe Japanese Steakhouse Kobe Rewards

LaMotta’s Italian – Belly Rewards

Landry’s Seafood Rewards

Landry’s Select Club

Lettuce Entertain You Frequent Diner Club

Levy Restaurants

Louisville Originals

Max & Ermas Good Neighbor Rewards

Max Restaurant Group Max Vantage

McCormick & Schmicks Rewards

Mellow Mushroom Beer Club

MOGL

Morton’s The Steakhouse

My Loyal Family

Old Chicago World Beer Tour

Ox & Pen Chicago

Outback Steakhouse My Outback Rewards

P.F. Changs Warrior Rewards

Pacifica Seafood Rewards

Panera Bread My Panera

Papa Gino’s Rewards/D’Angelo’s Rewards

Papa Johns Papa Rewards

Parasole Restaurant Holdings Dining Club

Phillip’s Seafood Friend’s of Phillips

Pita Pit Pit Card

Pizza Ranch Rewards

Qdoba Rewards

Rain Forest Cafe Rewards

Red Mango Club Mango

Red Robin Red Royalty

Restaurant.com Rewards

Restaurants America Frequent Diner

Restaurants Unlimited Eat, Drink & Earn

Rewards Network

Rock Rewards

Ruby’s Diner Jitterbug Club

Rusty Pelican Rewards

Smokey Bones Bones Club

Specialty Restaurants Loyalty Club

My Starbucks Rewards

Stoney River Legendary Rewards

Sullivan’s Steakhouse Rewards

TGI Friday’s Gimme More Stripes

The Counter The List

The Palm 837 Club

Tumbleweed Tex Mex Grill My Tumble Bucks

Loyalogy Unveils Loyalty Program Roadmap For Sagging Restaurant Sales

Restaurant Owner with a Big Idea

 

 

Asheville, NC, February 25, 2013 – Loyalogy, provider of loyalty program consulting and analysis services to the restaurant industry and publisher of the LoyaltyPulse research study on consumer attitudes about restaurant loyalty rewards programs, announced its Loyalty Program Roadmap for Sagging Restaurant Sales.

“Restaurant companies have been hit by a perfect storm of economic conditions causing a downturn in sales in early 2013.  This step-by-step, how-to guide helps restaurant companies with existing loyalty programs develop and implement successful promotions that leverage the data from their program,” said Dennis Duffy, President of Loyalogy.

The roadmap includes specific guidelines regarding how to analyze the data from a loyalty program and provides examples of the types of promotions most likely to generate incremental sales.  The roadmap is organized into five sections:

  1. Conduct a quick analysis of behavior among members of your customer loyalty program.
  2. Construct several offer ideas that provide extra motivation for loyalty program members to visit your restaurant instead of one of the other choices they have within your category.  Turn these ideas into limited-time promotions and select targeted members from the population of your loyalty program.
  3. Withhold a control group so you can determine the incremental sales generated by the programs.
  4. Implement the promotions and measure results against the control group daily.
  5. At the completion of the promotion, assess to determine the best performers.  Modify as necessary and incorporate periodic (not perpetual) promotions to enhance the effectiveness of your loyalty program in good times as well as bad times.

Read the complete roadmap report at the Loyalogy Website.

ABOUT LOYALOGY

Founded by Dennis Duffy, with more than twenty years of experience developing, managing and analyzing customer loyalty programs, Loyalogy provides loyalty program development, consulting, project management and database analysis services to restaurant companies.  Loyalogy is also the publisher of the LoyaltyPulse research study which finds that restaurant rewards programs may increase guest visits by as much as 35%.  For more information, visit www.loyalogy.com.

CONTACT

Dennis Duffy – President, Loyalogy, Inc. at 828-333-5860 or dennis@loyalogy.com.

View and Download the Complete LoyaltyPulse Restaurant Rewards Study

DOWNLOAD A PDF OF THE LOYALTYPULSE STUDY

Click here to download a PDF of the LoyaltyPulse Study.

Dunkin’ Donuts to Rollout Loyalty Rewards Program

Dunkin Donuts Logo




News hit today about the intentions of Dunkin Donuts to rollout a national customer loyalty program sometime in 2013. Here’s an excerpt from the Wall Street Journal:

Dunkin’ Brands Group Inc. (DNKN) plans to launch a loyalty-rewards program at Dunkin’ Donuts later this year, a few paces behind Starbucks Corp. (SBUX) and Panera Bread Co. (PNRA), which have seen significant sales boosts from offering frequency perks in the past couple years.

Last year, Dunkin’ came out with a mobile-payment application, allowing customers to pay with their Dunkin’ Donuts account using their smart phones. The app, which was intended to preface a new loyalty program, was a major step in Dunkin’s new digital-marketing strategy.

“The real power of mobile and loyalty is the one-to-one marketing that they can enable,” said Chief Executive Nigel Travis. “I believe they will be significant drivers of our growth in the next few years.”

Dunkin’ Brands, which also owns the Baskin-Robbins ice-cream chain, reported that sales at established U.S. locations of both chains exceeded expectations in the fourth quarter. The company’s shares rose 3% to $36.88, nearly double the stock’s price of its initial public offering in July 2011.

A few years ago, Dunkin’ offered various rewards for using a Dunkin’ prepaid card through a partnership with American Express, such as adding $5 to customers’ Dunkin’ cards for every $25 that they automatically loaded using their Amex cards.

In April 2011, that was replaced with Dunkin’s first national loyalty program that was a bit less enticing, giving customers $1 for every $20 they spent on a Dunkin’ Donuts prepaid card, and double the reward if the card was auto-recharged at least once a month.

That program was phased out at the end of 2011, in anticipation of launching one compatible with its new mobile app and the new sales technology that it put in its stores.

“While it’s too early for me to outline in detail what you’ll see from us, I can tell you we will have a robust loyalty program focused on driving changes in consumer behavior in frequency, ticket, loyalty and how they pay,” Mr. Travis said.

We know from our nationwide consumer study on attitudes and behavior relating to restaurant loyalty/rewards program (LoyaltyPulse) that effective restaurant rewards programs may generate incremental sales of 35%. But sales generated by a loyalty program are just one aspect of the benefits of loyalty marketing. The data derived from restaurant loyalty programs becomes a strategic advantage in understanding guest behavior and using that data to deliver promotions that are more relevant to each guest, making those promotions far more effective.

Note this statement from CEO Nigel Travis:

The real power of mobile and loyalty is the one-to-one marketing that they can enable. I believe they will be significant drivers of our growth in the next few years.

No surprise from our perspective. Our proprietary research shows that consumers seek relevant promotion with respect to restaurant loyalty/rewards programs. In our nationwide survey of 1,124 consumers about their attitudes about loyalty programs:

• 69% state they would like to receive e-mails with discount offers on specific food and beverage items they have ordered in the past.
• 66% state that they would like to receive e-mails with offers of value relating to a rewards program in which they participate.

Also, we’ve previously seen and reported on comments made by Panera regarding the impetus behind the MyPanera Rewards Card program. This is an excerpt from Panera’s 2011 annual report:

“Specifically in 2011, we benefitted from our investments in five key areas: the quality of our food, our increased marketing expenditures, the rollout of our MyPanera loyalty program, the growth of our catering business, and the quality of our operations and our people.”

“The real value of the loyalty program is the customer data that we have been able to collect. We have begun testing the use of this data to increase frequency and are beginning the journey of moving to true one-to-one marketing. For example, we are creating individual reward tracks for all 9.5 million members of our loyalty program, and expect to send to our customers more than 6.5 million unique e-mails each month with dynamic content that changes based on their interests and buying patterns.”

Watch for more developments in the restaurant loyalty/rewards space. Companies large and small will make the move, knowing restaurant rewards programs are not simply tactics, but strategies that, when approached properly and executive well, become ‘game changers’. Got game?

For more information, read the full article at the Wall Street Journal.

WHAT’S HAPPENING RIGHT NOW AT DUNKIN’ DONUTS?


Encouraging Results from Loyalogy’s LoyaltyPulse Study – Good News for Restaurant Companies

Happy Couple Enjoying a Meal and Earning Restaurant Rewards

We’ve received quite a bit of positive feedback regarding the results of our LoyaltyPulse research study which tracked consumer attitudes and behavior regarding restaurant loyalty/rewards programs. This is one of the latest bits of interpretation and feedback from Loyalty Truth and its principal Bill Hanafin, a loyalty-marketing veteran. Here’s an excerpt from the Loyalty Truth piece:

The challenges of creating customer loyalty in the restaurant business – especially the quick serve sector – are many. Businesses with high frequency visit environments lend themselves to traditional loyalty program structures, but a small average transaction size means that awarding a customer with a 1-5% rebate doesn’t add up to much. That’s part of the reason so many restaurant chains still rely on a punch card style solution for customer loyalty. Add in the complexities of a franchise system, where multiple business owners have to be convinced of the same customer engagement and retention plan, and even the a well prepared strategy can run into low adoption rates across the business.

Given the challenges, it was heartening to read the results of the LoyaltyPulse survey, which tracked consumer attitudes towards loyalty programs in the dining sector. The report was sponsored by Loyalogy, a provider of loyalty program consulting services and its principal, Dennis Duffy, is a highly credible source of knowledge and experience in the industry.

Read the full article at Loyalty Truth »